Privacy policy

Last updated: May 05, 2026

Railerr (“we”, “us”, or “our”) operates this store and website, including all content, features, tools, products, and services, to provide you with a tailored shopping experience (the “Services”). Our store is hosted on Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, interact with us, or make a purchase. By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. We may collect or process the following types of personal information, depending on how you interact with us and applicable laws:

Contact details – such as your name, address, phone number, and email address.
Payment and financial information – including credit/debit card details, payment confirmation, and transaction details.
Account information – such as your username, password, preferences, and settings (if you create an account).
Transaction activity – such as items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.
Communications – including messages or support inquiries you send us.
Device and browser information – including IP address and unique identifiers.
Usage data – such as how you interact with our website and Services.

How We Collect Personal Information

We may collect personal information in several ways:

Directly from you – when you create an account, make a purchase, or contact us.
Automatically – through cookies, device tracking, and browsing activity when using our Services.
From service providers – who collect or process information on our behalf (e.g., payment processors, analytics providers).
From partners or third parties – where you have agreed for your information to be shared with us.

How We Use Your Personal Information

Depending on your interaction with us, we may use your personal information to:

Provide and improve our Services – including processing orders, managing your account, shipping products, handling returns, improving your shopping experience, and showing product recommendations.
Personalize marketing and advertising – including sending promotional emails or showing ads based on your activity.
Ensure security and prevent fraud – including account authentication and fraud monitoring.
Communicate with you – including support inquiries and service-related updates.
Comply with legal obligations – including responding to lawful requests and enforcing policies.

How We Share Personal Information

We may share your information in the following cases:

With Shopify, service providers, and third-party vendors who perform services on our behalf (e.g., payment processing, shipping, marketing).
With marketing and advertising partners for promotional purposes, subject to your rights.
When you authorize us to share information (e.g., social media logins or shipping instructions).
With our affiliates or within our corporate group.
In connection with a business transaction (e.g., merger, acquisition, bankruptcy).

Your Relationship with Shopify

Our store is hosted by Shopify, which collects and processes certain personal information to support the operation and improvement of the Services. Shopify may also collect information based on your interactions with other merchants on its platform.

In these situations, Shopify is responsible for handling your personal information and any rights requests related to its processing. You can learn more here: Shopify Consumer Privacy Policy and exercise rights at Shopify Privacy Portal.

Third-Party Links

Our website may include links to third-party websites or platforms. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing your information.

Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction, and we do not knowingly collect their personal information. If you believe we have done so, please contact us so we can delete it.

Security and Data Retention

While we take measures to protect your information, no method of transmission is completely secure. We retain your personal information as long as necessary to fulfill your order, meet legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

Request access to personal information we hold about you.
Request deletion or correction of your information.
Receive a copy of your data or request its transfer.
Opt out of marketing communications (via unsubscribe links).
Object to or restrict processing, where applicable.

For customers in the UK or European Economic Area (EEA):

You may object to certain processing or withdraw consent where relied upon.
Withdrawing consent does not affect prior lawful processing.

We may request verification of your identity or authorization from an agent before responding.

Complaints

If you have concerns about how we handle your information, please contact us first. You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your information may be transferred outside your country of residence. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal, operational, or service changes. When we do, we will update the “Last updated” date above.

Contact Us

If you have questions or would like to exercise your privacy rights, please contact us at:
Email: support@railerr.com
Address: 17/F Glenealy, Central, HK, HK

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